Mobile / App
vvb8 handles your information with a clear purpose — we collect only what is needed to run your account, process transactions through bKash, Nagad or Bank Transfer, and keep your session secure. Access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and account credentials. We also collect technical data generated during your session, such as device type, browser identifiers and IP address. This information helps us verify your identity, process deposits and withdrawals through bKash, Nagad or Bank Transfer, and flag unusual activity on your account. We store your transaction history to match your wallet records and to resolve any disputes you raise with our support team. Payment data associated with your bKash or Nagad wallet is used only for the transaction you initiate — we do not store full wallet credentials on our servers beyond what is required by the payment process itself. We do not sell, rent or share your personal data with third-party marketers. Where we work with service providers — such as fraud screening tools or platform infrastructure — those parties operate under data-handling agreements that restrict how they use your information. Your data is retained for as long as your account remains active and for the period required to meet our internal record-keeping obligations. After that, records are removed from active systems. Availability of this platform depends on local law and the eligible regions at the time you access it.
This policy applies to all data we collect through your vvb8 account, including activity on our mobile browser and desktop sessions. It does not govern third-party websites, external payment apps or services you access independently.
Covers all data generated when you log in, update your profile or change your account password. This includes device identifiers and session tokens created during your authenticated session on our platform.
Covers deposit and withdrawal records linked to your account, including activity initiated through bKash, Nagad or Bank Transfer. Transaction logs are stored in your account history and accessible from your wallet dashboard.
Covers browsing behaviour on our pages — which sections you open, how long a session lasts and what device you use. This data is used to improve navigation and is not shared with advertising networks.
Does not cover how bKash, Nagad or Bank Transfer providers handle data on their own platforms. Those services have their own privacy terms. We only see the transaction confirmation passed back to your vvb8 account.
You have several concrete options for managing the personal data held on your vvb8 account. Start by opening your account dashboard — the profile section shows the contact details and preferences we hold for you, and you can update most fields directly from that screen without contacting support. If you find information that is inaccurate, correct it from the account settings page and the change takes effect immediately. For anything you cannot edit yourself — such as historical transaction records or identity verification data — reach our support team through the contact route shown in your account. We will acknowledge your request and work through the specific record with you. If you want to know what categories of data we hold, you can ask for a summary. We aim to respond within a reasonable period, though the exact timeframe depends on the complexity of your request. Your ability to exercise these options may depend on your local law and the eligible region from which you access the platform.
Open the account dashboard and check the profile section to see the personal details we currently hold. Contact support if a record is not visible from your dashboard.
Update your name, email or contact number directly from account settings. Changes apply immediately. For verification-linked data, raise a correction request through support.
If you want a summary of the categories of data we hold on your account, contact us via the route shown in your account. We will respond and confirm what records exist.
For account closure or data removal requests, contact support directly. We will explain what is retained for record-keeping purposes and what can be removed once your account is closed.
If you have a specific question about this privacy policy, the data we hold on your account or a transaction record linked to bKash, Nagad or Bank Transfer, reach us through the contact routes visible in your signed-in account. We do not publish support hours or response SLAs on this page — check the contact section of your account for the routes currently active.
Open the Help or Contact section from your signed-in account to submit a privacy-related question. Include your account identifier so we can locate your records quickly.
If live chat is shown as active in your account, use it to ask a privacy question in real time. This route is the fastest way to confirm what data we hold for your session.
For written privacy requests — including data summaries or correction requests — use the email address listed in the Contact Us section of your account. Keep a copy of your message for your records.
Our approach to data handling is built around your account security and transaction accuracy. We keep records only as long as they serve a clear purpose — running your account, resolving disputes or meeting internal obligations. Once those purposes are met, we remove data from active systems on a scheduled basis.
We use session cookies to keep you logged in across pages and to remember your account preferences. You can clear cookies from your browser settings, though this will end your active session and require you to log in again.
Your account credentials are stored in encrypted form. We do not display your full password at any point. If you suspect unauthorised access, change your password from account settings immediately and contact support.
Account and transaction records are kept while your account is active and for a defined period after closure. Records linked to bKash, Nagad or Bank Transfer transactions are held to support any post-closure dispute resolution.
When we update this policy, the revised version is published here with the date of change noted. Continuing to use your account after an update means you have had the opportunity to review the changes.
These questions cover what real account holders ask when they want to understand how their data is handled on vvb8. If your question is not answered here, use the contact route in your account to reach us directly.
We collect the registration details you submit — name, contact information and login credentials — plus technical data from your session such as device type and IP address. This is the minimum needed to run your account and process transactions through bKash, Nagad or Bank Transfer.
We do not sell or rent your data to third-party marketers. Service providers we use — such as fraud screening tools — operate under agreements that restrict how they handle your information. Your data is not shared beyond what is required to run your account securely.
Open your account dashboard and check the profile section. Most of your stored details are visible there. For records not shown on that screen — such as historical transaction logs — contact our support team using the route listed in your account's Help section.
Records are retained for a defined period after account closure to cover dispute resolution and internal record-keeping. Transaction data linked to bKash, Nagad or Bank Transfer is held for as long as needed to resolve any open questions, then removed from active systems.
Yes. Open account settings and update your contact details or preferences directly. Changes apply immediately. For identity verification data or records you cannot edit yourself, raise a correction request through our support contact route and we will work through it with you.
This policy covers the transaction record we hold on our side. How bKash and Nagad handle your data within their own apps is governed by their own privacy terms, not ours. We only receive the transaction confirmation passed back to your vvb8 account.